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Proven leader with record of driving results through Customer Support experience. Phone tree system to ensure inbound calls are efficiently directed where they need. Physical Aspects of Job, physical activities climbing (ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms kneeling, reaching, fingering (picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand. Help create and manage to an approved departmental budget. Recruit new team members where required. CRM Ticketing System to ensure efficient workflows and accurate documentation of customer service actions and discussions. Develop and maintain the plan for Customer Experience. Strengthen the Customer Experience team, evaluate departmental capabilities and create a 1 year plan and 3yr picture for the department.
Represent customer perspectives in decision-making meetings with other managers. Counter Culture Coffee is an Equal Opportunity Employer in both policy and unter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job related category as protected.
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90-Day Goals, retail integration into CRM, implementation of Ticket System Set and benchmark our Support standards Employee Benefits Current benefits include: group health (medical, dental and vision available the first of the month after 30 days of employment; flexible spending accounts for healthcare and for. Requirements, at least 3 years of management experience in a retail/wholesale customer support setting with strong supervisory and coaching abilities. A commitment to creating cutting edge coffee people. Reporting to Counter Cultures National Sales Manager, the Sales Customer Support Manager helps lead Counter Cultures efforts to increase customer satisfaction, loyalty and retention by creating and ensuring a standard of excellence in support of all those who serve and enjoy Counter Culture Coffee. Other channels including Email, Social media, webchat, etc to ensure consistency across all customer touchpoints. Finalist candidates for employment will be required to demonstrate USA employment eligibility (per federal and state law, Counter Culture Coffee participates in the federal E-Verify program). Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Share key metrics to show progress against goals and enable issue resolution. Ability to develop, support and maintain a top-performing team. Identify key performance metrics to evaluate. Sedentary work involves sitting most of the time.